Ask us a question (or read our FAQ's below
Contact us below – we are normally fast to reply!
How do I send you my sample? When does my test kit arrive?
When the order is made from the website, you will be emailed instructions on how to send us your hair sample. Please make sure to enter your email address correctly.
Put 4-5 strands of hair into an envelope and send it along with the printed test submission form (found here).
We will not send any hair sample kit or similar.
Please ensure correct postage is paid to avoid any delays in delivery.
Can you see if my sample has arrived?
When can I expect my results?
Normally all results are emailed within 72 hours upon the lab receiving your sample. If you have not received your report within this time period, please contact us. Sometimes these reports are stuck in cyperspace / the spam filter. If that is the case, we will try to help you.
I am allergic to [cats/dogs/nuts etc.]. Why is it not included in my report?
An allergy is the body’s immune system responding to what would normally be considered a harmless substance such as pollen, food, mould, pet hair, insects, medicines or house dust mites. The body perceives this substance to be a “threat” and produces an inappropriate response, with symptoms usually starting within a few minutes but also as long as two hours later. A food intolerance is the body’s difficulty in digesting certain foods and experiencing physical symptoms as a result of eating them, with symptoms emerging hours to days later.
Allergy = fast symptoms
Intolerance = symptoms emerging later
Always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this website or based on your report.
Do you have specific questions about your results?
Please ask your question in the form below and we will reply as soon as possible. Please also see our FAQ’s below.
Monday – Friday: 09 – 16
Customer support is located in the UK where our lab is located. However we are looking to hire also in the US in order to better support our customers in the future.
Contact us for more information
Ask us about our products, delivery time, questions about your order or the methodology behind our test results.
We normally reply within 24 hours on weekdays.
To keep costs low, and to offer high-quality services at a reasonable price, we work digitally as much as possible.
Please use the contact form to reach us, or send us an email to sales(a)healthdiagnosticslab.com.
FAQ – Frequently asked questions
What's included in my test?
What should I do with my test results?
As for the nutrients you may be missing, we recommend that you follow our dietary guidelines and make sure that your body gets the nutrients it needs to stay healthy and strong.
How do your tests compare to blood samples?
How do I take a hair sample?
How do I submit my hair sample?
My hair is dyed. Will this affect the results?
How much hair do I need to send?
What's the difference between allergy, hypersensitivity, and intolerance?
Can children do the test?
Where are the samples tested?
Currently, the tests are processed in our test facility in the UK and in Australia. We are also considering opening a center in the United States. Once the hair samples have arrived at our test facility, you can expect to receive your results within 72 hours from our test receipt.