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How do I send you my sample? When does my test kit arrive?

When the order is made from the website, you will be emailed instructions on how to send us your hair sample. Please make sure to enter your email address correctly.

Put 4-5 strands of hair into an envelope and send it along with the printed test submission form (found here).

We will not send any hair sample kit or similar.

Please ensure correct postage is paid to avoid any delays in delivery.

Can you see if my sample has arrived?
We have no electronic or automatic scanning of envelopes, so we cannot see whether or not your sample has arrived until analyzed. We will email you the results when they are analyzed, normally within 72 hours upon test receipt.
When can I expect my results?

Normally all results are emailed within 72 hours upon the lab receiving your sample. If you have not received your report within this time period, please contact us. Sometimes these reports are stuck in cyperspace / the spam filter. If that is the case, we will try to help you.

I am allergic to [cats/dogs/nuts etc.]. Why is it not included in my report?

An allergy is the body’s immune system responding to what would normally be considered a harmless substance such as pollen, food, mould, pet hair, insects, medicines or house dust mites. The body perceives this substance to be a “threat” and produces an inappropriate response, with symptoms usually starting within a few minutes but also as long as two hours later. A food intolerance is the body’s difficulty in digesting certain foods and experiencing physical symptoms as a result of eating them, with symptoms emerging hours to days later.

Allergy = fast symptoms
Intolerance = symptoms emerging later

Always seek the advice of your doctor or other qualified health provider if you have a medical condition or with any questions you may have regarding a medical condition and/or medical symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this website or based on your report. 

Do you have specific questions about your results?

Please ask in the form below and we will reply shortly.

Don’t forget our FAQ section.


Opening Hours

Monday – Friday: 09:00 – 16:00

Customer support is located in the UK, where our laboratory is located. However, we are looking to the US in order to better support our customers in the future.

    Contact us for more information

    Ask us about our products, delivery time, questions about your order or the methodology behind our test results.

    We normally reply within 24 hours on weekdays.

    To keep costs low, and to offer high-quality services at a reasonable price, we work digitally as much as possible.

    Please use the contact form to reach us, or send us an email to sales(a)

    FAQ – Frequently asked questions

    What's included in my test?
    The test includes one intolerance test, one nutritional deficincey test and one metal test. Your intolerance test results include all items that have shown a score of 85% and higher. After completing thousands of tests, we now know that 85% is the turning point where symptoms begin to develop into an allergy/intolerance.
    What should I do with my test results?
    To increase your quality of life you should, over a period of 4–6 weeks, completely exclude the items your body is intolerant to. During this time your body will get the peace and quiet it needs in order to repair itself. After this period you can either take a new test to be sure your body is “ready”, or, gradually and in a small increment reintroduce the items to see if there is any reaction.

    As for the nutrients you may be missing, we recommend that you follow our dietary guidelines and make sure that your body gets the nutrients it needs to stay healthy and strong.

    How do your tests compare to blood samples?
    In addition to being less invasive and significantly cheaper, your last meal may affect the results of a blood sample, whereas a hair sample has the information stored for a longer period and reflects a larger time frame.
    How do I take a hair sample?
    The safest way to take a hair sample is by asking someone to help you. First, brush your hair upwards to get easy access to the hair roots and the back of your head. Hold a small amount of hair between your finger and thumb, and cut the hair as close to the scalp as possible (without pulling any blood). If you do not have someone who can help you, please use a mirror to avoid hurting yourself.
    How do I submit my hair sample?
    When your order is successfully completed, instructions will be sent to your email along with your receipt (i.e. we will not send test kits). Simply take 4–5 hair strands from your scalp, put them in an envelope along with a completed form (instructions are email post order).
    My hair is dyed. Will this affect the results?
    No, we test the composition of the hair sample, so the hair dye will not affect your test results.
    How much hair do I need to send?
    Only a small amount; 5 individual strands. We don’t require clumps of hair.
    What's the difference between allergy, hypersensitivity, and intolerance?
    There is quite a big difference between being allergic, intolerant, or hypersensitive to a substance however, the symptoms often resemble each other. For those who get ill from their diet, it may feel equally bad. The devil is known by many names, some might say. Our test results will shed a light on what intolerances you might have, in other words, which ingredients to avoid. An intolerance may pass after a period of time, while an allergy lasts for life.
    Can children do the test?
    Unfortunately, we don’t recommend the test to anyone below the age of 5. Younger children have not yet built up their tolerance levels, and this can give false results in the lab.
    Where are the samples tested?

    Currently, the tests are processed in our test facility in the UK and in Australia. We are also considering opening a center in the United States. Once the hair samples have arrived at our test facility, you can expect to receive your results within 72 hours from our test receipt.

    How do I purchase an intolerance test from you?
    Tests can be easily ordered on our website. Should you have further questions, please don’t hesitate to email us.